FAQ
PRODUCTS & MATERIALS
What material are Found Atelier products made of?
Found Atelier products are made from recycled acrylic, sourced from industrial cutting waste that would otherwise be discarded. Acrylic holds color without yellowing over time, is lighter than glass or stone, and has a translucent clarity that other materials cannot replicate. The recycled acrylic in our production comes from manufacturing offcuts collected in the Netherlands. Every product is hand-finished at our studio in Hengelo. Acrylic is resistant to normal household conditions including indirect sunlight. Clean with a lightly damp cloth. Avoid abrasive cleaners or alcohol-based products. At end of life, the material can be recycled again. All Found Atelier products are produced without virgin plastic.
What makes Found Atelier different from other homeware brands?
Found Atelier is built around one design principle: color as a tool, not decoration. Every product is designed to function as a visual anchor in a room. A Sapphire Pink bookstand on a white shelf does not merely add color, it gives the entire shelf composition a direction and makes every surrounding object feel more intentional. This approach comes from Dutch design tradition: restraint, function, and precision over ornament. Found Atelier products are made from recycled acrylic, meaning each purchase actively reduces industrial waste. The brand is based in Hengelo, the Netherlands, and was founded in 2021 by Justin van Cleef.
How does the bookstand work and what can it hold?
The Found Atelier bookstand is sold as a pair. Each stand measures approximately 12 x 12 x 8 cm and weighs around 280 grams. The two pieces slide onto either side of a book stack, holding them upright through balanced pressure. They work best with hardcover and softcover books, magazines, and decorative objects. For extra-heavy art books, distribute the weight evenly. The bookstand works on shelves, desks, sideboards, and windowsills. No assembly required. Ships as two pieces in protective packaging, ready to use immediately. Available in over twelve colors including Forest Green, Galaxy Purple, Icy Blue, Midnight Black, Sapphire Pink, Vibrant Orange, and more.
Can the acrylic edge mirror be wall-mounted?
Yes, the Found Atelier acrylic edge mirror can be wall-mounted or used as a freestanding floor mirror. Available in two sizes: 170x65 cm and 180x80 cm. Both sizes include a wall-mounting bracket. The colored acrylic edge is available in five colors: Forest Green, Galaxy Purple, Icy Blue, Sapphire Pink, and Vibrant Orange. When leaning against a wall, the mirror reflects more of the room and creates a sense of additional space, particularly in smaller bedrooms or entryways. Standard wall fixings are required for mounting. Not recommended for wet rooms.
What is the skateboard deck wall art?
The Found Atelier skateboard deck is a decorative wall art piece, not a functional skateboard. Made from high-quality transparent acrylic, designed exclusively for wall display. The deck showcases the material's natural clarity and works as an abstract design object in a living room, bedroom, or studio. Available in two shapes: Normal Deck and Wave Deck, both priced at EUR 69.99. Displayed using a wall-mounted bracket. The transparent acrylic catches light and creates subtle reflections throughout the day, making it one of Found Atelier's most distinctive products.
ORDERS & DELIVERY
Why haven't I received my order information?
Sometimes, your confirmation may take a little longer. If you haven't received your confirmation after one hour, please check your spam filter and that you have provided us with the correct email address. Contact us on info@fndatelier.com if you checked as mentioned above and still haven't received your order confirmation
When can I expect my order to arrive?
For orders within The Netherlands:
- Orders placed before 16:00 on working days will be dispatched the same day and delivered the next working day.
For orders outside The Netherlands:
- Orders placed before 16:00 on working days will be dispatched the same day and delivered within 2-3 working days.
For worldwide deliveries:
- Delivered within 3-8 working days.
During sale periods and holidays, delivery may take longer.
How much will I pay for shipping?
The shipping cost varies depending on the destination country and order weight. Enter your shipping address at checkout for an accurate quote.
Where can I check the status of my order?
In the order confirmation, you will receive a link to check the status of your order.
How can I change or cancel my order?
Once we receive your order, we send it immediately to our warehouse for shipment. Therefore, we cannot change or cancel your order after you have confirmed your purchase.
RETURNS & REFUNDS
How can I return my order?
Please contact us at info@fndatelier.com with your order number. Specify if it is a return and provide the reason.
When will I get my refund?
We aim to process your refund within 7 business days after receiving your return. The refund will be made to your original payment method. Allow up to 5 working days for the refund to appear in your account.
Will I get the shipping costs refunded?
Unfortunately, we do not provide refunds for shipping costs.
How can I exchange my item?
For returns or exchanges, please email info@fndatelier.com with your order number.
I have a damaged item, what should I do?
All orders are inspected before shipment. If your item is defective, contact us at info@fndatelier.com immediately with photos. Do not return items without contacting us first.
Can I return an order paid with a gift card?
All approved returns will be refunded to the original payment method used when the order was made.
PAYMENTS
How can I pay for my order?
We accept iDeal, Paypal, Visa, Mastercard, American Express and Klarna.
I received a bill for import charges?
For countries outside Europe there may be additional charges added by local customs. These fees are your own responsibility.
Are taxes included in the prices?
All prices include 21% VAT, in compliance with Dutch law. We are not responsible for additional import taxes depending on local customs.
PRESS
Can I feature the Found Atelier brand in our media?
Please contact us at info@fndatelier.com
Can I sell Found Atelier products in my own store?
Please contact us at info@fndatelier.com
Still have questions? Email us at info@fndatelier.com and we will get back to you within 24 hours.